Accessibility Statement
Last updated: July 27, 2026
Our Commitment to Accessibility
Craftsman Plumbing is committed to providing a welcoming and accessible experience for everyone, including people with disabilities.
We believe customers should be able to learn about our services, request plumbing assistance, communicate with our team, and access important information without unnecessary barriers. We continually work to improve the accessibility and usability of our website and customer service.
Our Accessibility Standard
Craftsman Plumbing uses the Web Content Accessibility Guidelines version 2.1, Level AA, commonly referred to as WCAG 2.1 AA, as the technical benchmark for our website accessibility efforts.
Our goal is to make our website content:
- Perceivable: Information is presented in ways users can recognize and understand.
- Operable: Website features can be used with different input methods, including a keyboard.
- Understandable: Content and navigation are written and organized clearly.
- Robust: The website is designed to work with a range of browsers, devices, and assistive technologies.
Although we strive to meet WCAG 2.1 Level AA, accessibility is an ongoing process. Some content or features may not yet fully meet every applicable accessibility guideline.
Our Website Platform and Accessibility Measures
Our website is built with WordPress and Divi 5. We use the accessibility-related settings and options available within Divi modules, along with thoughtful content and design practices, to improve accessibility.
Depending on the page and content, our accessibility efforts may include:
- Organizing content with meaningful headings and page structure
- Adding alternative text to informative images
- Supporting keyboard navigation
- Maintaining visible keyboard focus indicators
- Using readable font sizes and sufficient color contrast
- Avoiding reliance on color alone to communicate important information
- Using descriptive link and button text
- Adding labels and instructions to website forms
- Allowing content to resize and reflow on different screen sizes
- Reviewing new and updated content for potential accessibility barriers
We do not rely solely on an automated accessibility overlay or toolbar. Accessibility is addressed through the website’s design, content, configuration, and ongoing maintenance.
Ongoing Accessibility Improvements
Website accessibility requires ongoing attention. New pages, third-party integrations, software updates, design changes, and other website modifications can affect accessibility.
We work to identify and correct accessibility issues as they are discovered. We also consider accessibility when creating new content and updating existing pages.
Because browsers, assistive technologies, WordPress, Divi, plugins, and third-party services continue to change, we cannot guarantee that every part of the website will always be fully accessible to every user or assistive technology.
If you encounter a barrier, please contact us so we can help you access the information or service you need.
Documents and Alternative Formats
Our website may occasionally include downloadable documents or links to documents hosted through another service.
We work to make the information in these documents accessible whenever reasonably possible. However, some older documents or documents created by third parties may not be fully compatible with every assistive technology.
If you have difficulty accessing a document, contact us and identify the document or information you need. We will make reasonable efforts to provide the information in an accessible alternative format.
Third-Party Content and External Links
Our website may include links to external websites, maps, videos, scheduling systems, social media platforms, review services, or other third-party content that Craftsman Plumbing does not own or control.
We cannot guarantee the accessibility of third-party websites, applications, or content. A link to an external website does not mean that Craftsman Plumbing controls or endorses that website’s accessibility practices.
If third-party content prevents you from accessing information or requesting service from us, please contact our team. We will make reasonable efforts to assist you through another communication method.
Accessibility During Plumbing Service
Our commitment to accessibility extends beyond our website.
When scheduling plumbing service, please tell us about any disability-related communication or access needs that may affect your appointment. This may include preferred communication methods, property-access considerations, or other reasonable accommodations.
We will work with you to understand your needs and provide reasonable assistance whenever possible.
Accessibility Assistance and Feedback
We welcome feedback about the accessibility of our website and services.
If you experience difficulty using our website, accessing a document, submitting a form, or obtaining information, please contact us:
Phone: 206-855-6110
Email: appointment@craftsman-plumbing.com
When reporting a website accessibility problem, it may be helpful to include:
- The web address or page where you experienced the issue
- A brief description of the problem
- The browser, device, or assistive technology you were using, if you are comfortable providing that information
- The information, service, or alternative format you need
We will review accessibility concerns and make reasonable efforts to provide assistance and address barriers within our control.
At Craftsman Plumbing, we are committed to treating every customer with respect - whether you are visiting our website, contacting our office, or welcoming our technicians into your home.